Two Technologies Changing The World: IVR System And ChatGPT

In today’s time, customers always want efficient services from companies. For this, companies need to keep upgrading themselves so that their customers are always satisfied. At such a time, two technologies that can greatly help are Interactive Voice Response (IVR), Interactive Voice Assistant (IVA) systems, and ChatGPT IVA bots. Both these technologies can be used independently. However, when you combine them, you can surely improve your customer experience. 

 

 

What are IVR/IVA systems and ChatGPT bots?

IVR/IVA systems rely on voice recognition technology and help customers interact with the help of voice commands. They can ask questions and can find information with its help. Using this, companies can efficiently handle high volumes of calls. ChatGPT bots rely on natural language processing. They understand and respond to customer inquiries such as what is a microcast in written form. Customers can get support using different ways such as social media or websites with the help of ChatGPT bots.

How to combine both technologies?

When companies combine these technologies, they can create a convenient and hassle-free customer experience. They can cater to the requirements of all kinds of customers as they will have so many options to offer.

Personalized customer service

When a customer calls on the number provided by the company, the IVR system greets them and gives them various options. If the customer wants to connect with a customer care representative, the system helps them connect with them. So, if a customer wants to communicate through chat, the system can efficiently transfer them to a ChatGPT system. This way, they will get their preferred mode of communication when having a conversation with the company. Moreover, ChatGPT bots can also collect data and can offer personalized recommendations to customers.

Self-service options

When the IVR/IVA system provides customers with self-service options, the entire process will become much easier. If the customer has a complex inquiry, they can transfer them to the ChatGPT system. It can offer them detailed information. Hence, the customer service agent will only have to deal with a limited number of customers. So, the efficiency of the process will improve when more customers will be satisfied.

About Witlingo:

Witlingo is one of the leading companies that can provide you with a voicebot designer. With their help, you can combine technologies with ChatGPT bots and can make sure that your customers are satisfied at all times. So, connect with them to get started with it.

To get help with ChatGPT bots from Witlingo, visit https://witlingo.com/

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