How To Measure The Success Of ChatGPT In Customer Care
Today, customer care chatbots by ChatGPT are becoming quite popular. However, you may be wondering whether they are effective for your business or not. For this, you can check out some key metrics that can help you determine whether it is performing properly or not. This will help you make the right decisions for your business. Define metrics If you want to measure the performance of ChatGPT for customer care , you should define what metrics you will be relying on. There are several key metrics such as response accuracy, resolution rate, customer satisfaction ratings, and much more. All of them have different objectives and requirements. So, make sure to research them and choose the best metrics according to your business. Accuracy The first thing you need to evaluate is the accuracy of the responses provided by ChatGPT for support . Also, you should check out the percentage of correct answers provided by it and should compare it with a set of correct responses. You should also check o...